Project handover, deployment, and operations knowledge base
Access the full documentation package for installing, configuring, operating, integrating, and transferring the MoH Helpdesk platform.
Handover Documents
Installation Guide
Windows Server with IIS, Linux with Docker and Portainer, Kafka, PostgreSQL, services, NGINX, and verification steps.
02Getting StartedAdministration & Configuration Guide
Organization setup, regions, locations, users, roles, permissions, email configuration, automation rules, categories, applications, and priorities.
03User OperationsRole-Based User Guides
Facility, Regional, National, and Administrator workflows for everyday support operations.
04User OperationsDashboards
Technician, Regional, Management, and Executive dashboards with role-specific monitoring information.
05User OperationsReports
Ticket Log, Incident Reports, Technician Reports, Facility Reports, SLA monitoring, filters, and exports.
06TechnicalSecurity Architecture
Authentication, authorization, API gateway security, inter-service communication, event protection, audit integrity, and secure attachment access.
07TechnicalSystem Architecture & Technical Design
Deployment architecture, CQRS and MediatR services, gateway routing, database ownership, Kafka events, and application structure.
08TechnicalREST API Specifications
Ticketing and user API endpoints, request parameters, response structures, authentication requirements, and error handling.
09TechnicalAPI / Integration Documentation
Integration details for Kafka, email, file access, API gateway routes, service communication, event exchange, and external services.
10HandoverSource Code Handover & Readiness
Repository transfer, sanitized configuration, environment requirements, dependencies, build verification, and ownership readiness.
11.1OperationsTicket Lifecycle
The complete ticket journey from creation and assignment through investigation, customer response, resolution, closure, and reporting.
11.2OperationsProcess Workflows
Operational workflows for ticket creation, assignment, reassignment, resolution, notifications, and support procedures.
12.1ReferenceData Architecture
Platform data models, PostgreSQL databases, entity relationships, service ownership boundaries, storage, and data flow.
12.2ReferenceDeployment & Testing
Deployment topology, Kubernetes infrastructure, environments, testing approaches, validation activities, and release readiness.
12.3ReferenceRisk Matrix & Future Roadmap
Operational and technical risks, mitigation strategies, planned enhancements, and future product roadmap items.
12.4ReferenceTechnical Appendix & Glossary
Technical terminology, attachment formats, Kafka topics, event payload schemas, and Kubernetes manifest structures.
Ready For Review
The portal is arranged for client handover review: deployment first, then administration, role operations, reports, architecture, APIs, integrations, and code transfer.
- Public-safe deployment values only
- Windows IIS and Linux Portainer paths
- Role guides for Facility, Regional, National, Administrator
- Architecture, API, integration, and code-transfer coverage